Customer Centre
Customer-centric marketing
At BHP Billiton, we take the time to understand how our customers do business. By getting to know our customers' markets and products, we are in a position to better serve their needs. To enable us to respond effectively to our customers' needs, we have designed our organisation around Customer Sector Groups. Marketing activities are centralised in Singapore, The Hague, the Netherlands and Antwerp, Belgium.
The focus of the Singapore office is on the Asian energy market, base metals, stainless steel materials and on carbon steel-making raw materials. The emphasis in The Hague is on aluminium, petroleum and the European energy coal market. Our Antwerp office serves our Diamonds customers around the world.
These three centralised marketing teams incorporate all the functions required to manage product marketing and distribution - from finished goods to final customer delivery. Our product offering is enhanced by BHP Billiton’s Freight capability and by Marketing’s capabilities in Trading, Commercial Structuring and Distribution and Logistics. In addition to these central marketing teams, many specialised marketers are located in regional offices around the globe. They are close to the market and understand the environment our customers operate in.
Aluminium
Sales and product enquiries for aluminium,
alumina and bauxite:
The Netherlands
Phone: (31 70) 315 6666
Fax: (31 70) 315 6767
E-mail: Aluminium@bhpbilliton.com
Energy Coal
Sales and product enquiries for energy coal:
The Netherlands
Phone: (31 70) 315 6591
Fax: (31 70) 315 6838
Singapore
Phone: (65 6) 349 3333
Fax: (65 6) 349 4000
E-mail: Energy.Coal@bhpbilliton.com
Base Metals
Sales and product enquiries for copper, zinc, lead:
Singapore
Phone: (65) 6349 3333
Fax: (65) 6349 4000
E-mail: BaseMetals@bhpbilliton.com
Petroleum
Sales and product enquiries for petroleum:
The Netherlands
Phone: (31 70) 315 6834
Fax: (31 70) 315 6834
Singapore
Phone: (65) 6349 3333
Fax: (65) 6349 4000
Houston
Phone: (1 713) 961 8517
Fax: (1 713) 961 8680
E-mail: Petroleum.Marketing@bhpbilliton.com
Carbon Steel Materials
Sales and product enquiries for iron ore, manganese and metallurgical coal:
Singapore
Phone: (65) 6349 3333
Fax: (65) 6349 4000
E-mail: CarbonSteelMaterials@bhpbilliton.com
Stainless Steel Materials
Product and sales enquiries for stainless steel materials and cobalt:
Singapore
Phone: (65) 6349 3145
Fax: (65) 6349 4000
E-mail: SSMsales@bhpbilliton.com
Diamonds & Specialty Products
Sales and product enquiries for diamonds:
Belgium
Phone: (32 3) 201 10 90
Fax: (32 3) 213 08 46
E-mail: Diamonds@bhpbilliton.com
Uranium
Sales and product enquiries for uranium:
Singapore
Phone: (65) 6349 3333
Fax: (65) 6349 4000
E-mail: Uranium@bhpbilliton.com